Refund Policy

Last updated: February 22, 2026

1. 14-Day Money-Back Guarantee

If you are not satisfied with SYKE Pro, you may request a full refund within 14 days of your initial purchase. No questions asked.

2. How to Request a Refund

To request a refund, email us at support@syke.cloud with your account email address. We will process your refund within 5 business days.

3. After 14 Days

After the 14-day window, refunds are handled on a case-by-case basis. We may offer a prorated refund for annual subscriptions if requested within the first 3 months.

4. Subscription Cancellation

• You can cancel your subscription at any time from your dashboard.
• After cancellation, you retain Pro access until the end of your current billing period.
• No partial refunds are issued for unused time on monthly subscriptions after the 14-day window.

5. Free Trial

New accounts receive a 7-day free Pro trial. No payment is required for the trial, so no refund applies.

6. Payment Processing

All payments are processed by Paddle.com as our Merchant of Record. Refunds are issued through Paddle to your original payment method.

7. Contact

For refund requests or billing questions, contact us at support@syke.cloud.